WhyWait the App – Redesigning a Mobile App
The WhyWait app was developed with a lot of functionality, and the importance of making it easier for users to find and use core functionality was evident after the launch of version 1. I helped develop the version 2 design to improve usability and user experience.
A few of the problems:
- The icon, seen in the middle screenshot above is of two people meeting, this confused some users, thinking it was a dating app as opposed to a restaurant app.
- The Restaurant Profiles displayed a lot of information, but the wait time didn’t stand out enough and was crowded by other buttons and wording.
- Many restaurants didn’t have social media pages and/or videos to link to, making the profile look bare.
- Restaurants wanted to link to their deals on their profile.
- Users didn’t realize they could favorite restaurants, the favorite heart was hidden and looks like a red cross symbol.
A few of the fixes:
- First step was choosing a new logo to clarify branding.
- Lighten the background, to increase the readability and cleanliness of the design.
- Changed the heart favorite button to a star button, moving it down to the bottom navigation.
- Adding a scrolling bar with the most important information about the restaurant up front.
- Changing Icons to better represent information.
This was a great project to be a part of, and my first app I helped design. One of the biggest challenges I overcame was learning the difference between Android and iPhone UX.